Refund policy

Return & Refund Policy

Last Updated: 29 December 2025

At Filmifashion, customer satisfaction is very important to us. We carefully inspect all products before dispatch. However, if you receive a damaged, defective, or incorrect item, we are here to help. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

You are eligible to request a return or exchange if:

  • You receive a damaged product

  • You receive a defective product

  • You receive a wrong item (different from what you ordered)

  • You face a size issue (subject to availability of replacement size)

All return requests are subject to verification by Filmifashion.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or discount offers

  • Customized or altered products

  • Items marked as non-returnable on the product page

  • Products damaged due to customer misuse or wear after delivery

3. Time Window for Raising Return Requests

  • Return or exchange requests must be raised within 3 days of delivery.

  • Requests raised after this period may not be accepted.

4. Condition of Items for Return

Returned items must:

  • Be unused and unwashed

  • Have original tags and labels attached

  • Be returned in original packaging

  • Be free from stains, perfume smells, or damage

Items that fail quality checks may be rejected and sent back to the customer.

5. Return Request Process

To initiate a return:

  1. Email us at fimifashion365@gmail.com

  2. Mention your order ID and reason for return

  3. Attach clear images or videos of the product (if damaged or incorrect)

Our support team will review your request and respond within a reasonable time.

6. Pickup or Self-Shipping Process

  • If eligible, Filmifashion may arrange a reverse pickup through our courier partner.

  • If pickup is not available at your location, you may be asked to self-ship the product.

  • In case of approved self-shipping, shipping cost reimbursement will be communicated by our support team.

7. Refund Method

  • Approved refunds will be processed to the original payment method used during purchase (UPI, card, net banking, or wallet).

  • In some cases, refunds may be issued as store credit, based on customer preference or operational feasibility.

8. Refund Processing Timeline

  • Once the returned product passes quality inspection, the refund will be initiated.

  • Refunds are typically processed within 7–10 business days after approval.

  • The actual credit time may vary depending on your bank or payment provider.

9. Exchange Policy

  • Exchanges are allowed for size or product replacement, subject to availability.

  • If the requested exchange item is unavailable, a refund or store credit will be provided.

  • Exchanges follow the same eligibility and condition rules as returns.

10. Cancellation Policy

Before Shipping:

  • Orders can be cancelled before dispatch by contacting customer support.

  • A full refund will be issued if the order has not been shipped.

After Shipping:

  • Orders cannot be cancelled once shipped.

  • In such cases, the return policy will apply after delivery.

11. Handling of Damaged or Missing Items

  • If your package arrives tampered, damaged, or with missing items, please inform us within 24 hours of delivery.

  • Share images or videos of the package and product for verification.

  • Failure to report within this time may result in rejection of the claim.

12. Shipping Charges Refund Policy

  • Shipping charges are non-refundable, unless the return is due to:

    • Damaged product

    • Defective product

    • Incorrect item sent by Filmifashion

In such cases, shipping charges may be refunded as per approval.

13. Changes to This Return & Refund Policy

Filmifashion reserves the right to modify or update this policy at any time without prior notice. Changes will be effective once published on the website. Continued use of the website implies acceptance of the updated policy.

14. Contact Details

For any questions or assistance related to returns, refunds, or exchanges, please contact:

Filmifashion
📧 Email: fimifashion365@gmail.com
📍 Country: India